Alain Guillot

Excellent customer service is the key to any successful business. But what does it really take to give your customers the best possible experience? Here are five aspects of customer service you probably haven’t thought about. The Physical Environment The first thing your customers will notice when they walk into…

One of the sectors of online business that has been showing the most consistent and sustainable growth is eCommerce. Due to the relatively low start-up costs, the speed with which it can be set up, and the increasing demand for convenient shopping options, you may be attracted to the prospect…

Modernizing commercial office spaces to be more employee-friendly and promote higher productivity is a necessary trend for companies wanting to improve both employee retention and work outcomes. There is a debate going on about how to best design an office environment. Are closed offices, open floor plans, or cubicles the…

Going green offers an array of benefits for businesses. Studies suggest that consumers are more likely to choose sustainable, eco-friendly brands than ever and embracing environmentally friendly ways of working can also save money. If you’re keen to do your bit for the planet, here are some easy ways to…

Launching a new business is an exciting development, but running a start-up is never easy. Before you dive head-first into the world of business, it’s essential to ensure that you’re ready. Here are some crucial questions to answer before taking the plunge. How are you going to fund your business?…

Did you know that on average, it takes us just 7 seconds to form a first impression? In business, you don’t always get a second chance, so it’s vital to get off on the right foot. In this guide, we’ll share some simple tips to help you impress your customers…