Working remotely has become incredibly commonplace this year, and these trends will likely continue to grow. When you’re working in a remote business, it’s important to pay close attention to your communications. You must ensure that you can communicate effectively with both your staff and your customers, in a way that boosts your productivity. There are many ways that you can improve your remote business communications.

With Covid-19 we have more people working from home, using unsecured lines of communication. This lax of security could expose sensitive information about your business or your clients, putting your business at risk, that’s why organizations of all sizes and across industries are implementing data encryption technology or using phantom secure services to protect to personal information, customer data, trade secrets, employee files, tax information credit card numbers and more.

1. Set Out Guidelines

To ensure that your remote working operations are effective, it’s vital that you set in place clear communication guidelines. Your comms guidelines should determine which kind of communication you will use, and the appropriate contact time periods. The guidelines should establish, for example, how you will communicate non-official and official matters. To make sure everyone is on the same page, you should write up these guidelines in your employee handbook.

2. Try Collaboration Platforms

To improve communication between employees, there are many platforms you can use, including:

• Zoho Cliq: This app offers instant messaging, voice, and video communication options, all of which can help your staff to collaborate more efficiently. It’s simple to use multiple communication channels at the same time. There are plenty of Zoho Cliq features, including slash commands, SSL encryption, and task bot automation.
• Podio: Using Podio collaboration software, you can improve comms between your teams and improve the outcomes across all projects. The platform puts convos and content together, helping you to streamline collaborative efforts. Podio includes features for automated workflows, file sharing, meeting scheduling, and task management. To grow your small business, the best collaboration tools are just what you need.

3. Regular Catch-Ups

When you’re working remotely, it’s vital that you hold regular team catch-ups, as well as one-to-one meetings. Simply schedule Zoom meetings a few times a week, (even if you only have time for a brief meeting). Remember that some employees may struggle working remotely, and catch-ups can help you boost morale and address any issues. When it comes to improving communications, even simple actions can make a world of difference. Check out sites such as Prepaid Bill if you ever find that your minutes run out while you’re on the go! It’s the easiest way to purchase cell phone minutes for a prepaid wireless phone.

4. Try Out Chatbots

The modern customer often prefers to communicate with customers using messaging chat. Chatbots can answer a huge range of customer queries, serving multiple customers at the same time. The technology is a highly efficient form of remote communication for modern businesses. As well as queries, chatbots can collect data and help you to support your marketing tactics.

5. Hire Virtual Receptionists

Virtual receptionist services can help you to enhance the comms between your customers and your company. These services consist of call answering, offered by third-party services, performed from an off-site remote location. One of the great things about virtual receptionist services is that you can have your calls answered 24/7. With full coverage, you’ll enhance your customer service.